Tesco Careers 2024: Associate – Chat Support (Freshers & Experienced) – Complete Guide
About Tesco
Tesco is a leading global retailer operating in 7 countries, with its Indian headquarters in Bangalore. The company specializes in grocery retail and e-commerce, serving over 80 million customers weekly worldwide through physical stores and online platforms.
Key Job Details
📍 Location: Manyata Tech Park, Bangalore
💰 Salary: ₹6.5-8 LPA + bonuses
🎓 Qualification: Any graduate (2021-2025 batches)
⏳ Experience: Freshers to 2 years
📅 Deadline: Immediate hiring
Complete Job Summary
| Category | Details |
|---|---|
| Company | Tesco |
| Job Role | Associate – Chat Support |
| Eligibility | Any Graduate (All Branches) |
| Batch | 2021 – 2025 Graduates |
| Experience | 0 to 2 Years |
| Salary | Up to ₹8 LPA + Bonus |
| Job Location | Bangalore |
| How to Apply | Scroll down for application link |
Job Responsibilities (Detailed Breakdown)
As a Chat Support Associate at Tesco, you’ll play a crucial role in shaping customer experiences through:
- Manage 50-70 daily customer interactions via WhatsApp Business platform with 90% resolution rate
- Handle diverse inquiries including order tracking, payment issues, product information, and complaints
- Utilize Zendesk ticketing system to escalate complex cases to senior associates
- Maintain 4.8/5 average customer satisfaction rating across all chats
- Adhere to strict response time SLAs: 90% replies within 2 minutes
- Document all interactions following GDPR compliance standards
- Participate in weekly calibration sessions to improve response quality
- Contribute 2-3 process improvement suggestions monthly
- Rotate across three shift patterns (morning/afternoon/night)
Eligibility Requirements (Comprehensive Criteria)
- Bachelor’s degree in any discipline from recognized university (2021-2025 batches)
- Minimum 55% aggregate (50% for SC/ST candidates)
- Typing speed: Minimum 35 WPM with 95% accuracy
- Basic proficiency in Microsoft Office and Google Workspace
- CEFR B2 level English certification or equivalent demonstrated ability
- Neutral accent with clear diction for occasional voice support
- Demonstrated patience in handling 8+ simultaneous chats
- Stress tolerance verified through situational judgment tests
Salary and Benefits (Detailed Compensation Package)
- Base Salary: ₹6.5-7.2 LPA (based on qualifications)
- Quarterly Performance Bonus: Up to ₹20,000 per quarter
- Medical Insurance: ₹5 lakh coverage (self + spouse + parents + children)
- 18 earned leaves + 12 casual/sick leaves
- 10 national holidays + 2 floating holidays
- Employer PF contribution: 12% of basic
- Voluntary NPS option with 5% company match
Work Environment (Office Culture & Facilities)
- Modern 250,000 sq.ft campus in Manyata Tech Park
- Ergonomic workstations with dual monitors
- Cafeteria serving 4 cuisine options
- On-site gym with personal trainers
- Monthly “Customer Champion” recognition program
- Quarterly town halls with leadership
- Clear promotion path: Associate → Senior Associate → Team Lead
Application Process
- Click official apply link below
- Create profile on Tesco careers portal
- Complete online assessment (45 mins)
- Attend virtual interview round
