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Bangalore Jobs

Tesco Careers is Hiring: Associate – Chat Support – Apply Now

  • April 12, 2025
  • Com 0

Tesco Careers 2024: Associate – Chat Support (Freshers & Experienced) – Complete Guide

About Tesco

Tesco is a leading global retailer operating in 7 countries, with its Indian headquarters in Bangalore. The company specializes in grocery retail and e-commerce, serving over 80 million customers weekly worldwide through physical stores and online platforms.

Key Job Details

📍 Location: Manyata Tech Park, Bangalore
💰 Salary: ₹6.5-8 LPA + bonuses
🎓 Qualification: Any graduate (2021-2025 batches)
⏳ Experience: Freshers to 2 years
📅 Deadline: Immediate hiring

Complete Job Summary

CategoryDetails
CompanyTesco
Job RoleAssociate – Chat Support
EligibilityAny Graduate (All Branches)
Batch2021 – 2025 Graduates
Experience0 to 2 Years
SalaryUp to ₹8 LPA + Bonus
Job LocationBangalore
How to ApplyScroll down for application link

Job Responsibilities (Detailed Breakdown)

As a Chat Support Associate at Tesco, you’ll play a crucial role in shaping customer experiences through:

  • Manage 50-70 daily customer interactions via WhatsApp Business platform with 90% resolution rate
  • Handle diverse inquiries including order tracking, payment issues, product information, and complaints
  • Utilize Zendesk ticketing system to escalate complex cases to senior associates
  • Maintain 4.8/5 average customer satisfaction rating across all chats
  • Adhere to strict response time SLAs: 90% replies within 2 minutes
  • Document all interactions following GDPR compliance standards
  • Participate in weekly calibration sessions to improve response quality
  • Contribute 2-3 process improvement suggestions monthly
  • Rotate across three shift patterns (morning/afternoon/night)

Eligibility Requirements (Comprehensive Criteria)

  • Bachelor’s degree in any discipline from recognized university (2021-2025 batches)
  • Minimum 55% aggregate (50% for SC/ST candidates)
  • Typing speed: Minimum 35 WPM with 95% accuracy
  • Basic proficiency in Microsoft Office and Google Workspace
  • CEFR B2 level English certification or equivalent demonstrated ability
  • Neutral accent with clear diction for occasional voice support
  • Demonstrated patience in handling 8+ simultaneous chats
  • Stress tolerance verified through situational judgment tests

Salary and Benefits (Detailed Compensation Package)

  • Base Salary: ₹6.5-7.2 LPA (based on qualifications)
  • Quarterly Performance Bonus: Up to ₹20,000 per quarter
  • Medical Insurance: ₹5 lakh coverage (self + spouse + parents + children)
  • 18 earned leaves + 12 casual/sick leaves
  • 10 national holidays + 2 floating holidays
  • Employer PF contribution: 12% of basic
  • Voluntary NPS option with 5% company match

Work Environment (Office Culture & Facilities)

  • Modern 250,000 sq.ft campus in Manyata Tech Park
  • Ergonomic workstations with dual monitors
  • Cafeteria serving 4 cuisine options
  • On-site gym with personal trainers
  • Monthly “Customer Champion” recognition program
  • Quarterly town halls with leadership
  • Clear promotion path: Associate → Senior Associate → Team Lead

Application Process

  1. Click official apply link below
  2. Create profile on Tesco careers portal
  3. Complete online assessment (45 mins)
  4. Attend virtual interview round

Important Links

✅ Apply Now: Click Here

✅ WhatsApp Updates: Click Here


✅ Telegram Alerts: Click Here


✅ Instagram: Click Here

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